FAQ’s

We get questions about COMET. Here’s a list of the most often asked business related questions. Don’t see one, contact us.

  1. How long has TruMarx Data Partners, Inc., been in the energy industry?
  2. Where are you located?
  3. What computer requirements do I need to use COMET?
  4. Who do I call if I need help using COMET?
  5. Does COMET require a contract?
  6. Can I cancel my service at any time?
  7. How Am I Charged for COMET?

 

How long has TruMarx Data Partners, Inc., been in the energy industry?

A) TruMarx, creators of COMET, are energy specialists with over a combined 100 years of industry experience.

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Where are you located?

A) TruMarx is headquartered in Chicago, with regional offices in the north, south east, and Houston.

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COMET System Requirements

COMET is 100% browser based.

There is no software to download and nothing to install.

System Requirements:

RAM: Minimum required to run operating system (One gigabyte recommended).

Browser Requirements: Best viewed with Mozilla Firefox, Google Chrome or MS Edge.

Firewall Requirements: COMET communicates bi-directionally using HTTPS via Port 443. This is the standard port for secure SSL connections and as such should not require any changes by your corporate IT staff. If your company’s security strategy restricts port 443, then firewall modifications may be necessary. See you internal corporate IT staff or contact the TruMarx Technical Support team for assistance.

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Who do I call if I need help using COMET?

A) Call our support team at 540-351-0059

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Does COMET require a contract?

A) No. The Terms of Use will be presented on your initial login to COMET, once you accept them, you are done. Terms are available in document form on request.

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Can I cancel my service at any time?

A) Yes. There is no long term commitment with COMET. However cancellation is extremely rare as there is never any financial obligation with COMET unless you use the service.

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How Am I Charged for COMET?

A) Comet fees are assessed based on the executed volume of the commodity transacted. See our pricing page for more details.

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